Mr Sanderson´s profile

Reviews (7)

FFX

Let Down By Poor Delivery

Happy with the Makita batteries I bought, good price.

They were well packed for protection, but one of the batteries was marked and had a small chip in the casing.
Not supplied in a Makita packaging, so probably taken from a drill kit.

Doubt I'll buy from FFX again though due to the delivery courier they use.

DPD gave me a morning 1 hour time slot on a Thursday,
someone was there all day but no delivery was made.

I got an email from DPD saying their driver had tried to deliver the parcel, but no one was there.
This is a lie, as the CCTV cameras prove.

After I emailed DPD pointing this out,
the parcel was delivered on Friday afternoon.

FFX may work hard to provide products at good prices,
but what's the point if the delivery is awful and customers are being lied to.

DPD UK

Time Wasters

DPD gave me a morning 1 hour time slot on a Thursday,
someone was there all day but no delivery was made.

I got an email from DPD saying their driver had tried to deliver the parcel, but no one was there.
This is a lie, as the CCTV cameras prove.

After I emailed DPD pointing this out,
the parcel was delivered on Friday afternoon.

Not only liars and time wasters, they're giving other companies a bad reputation.

07 May 2013

Reply from DPD UK

Hi Mr. Sanderson,

Thanks for getting in touch and for bringing this to our attention.

I have logged your details with our customer services team and asked them to contact you with a view to resolving this.

Please contact me at socialmedia@dpd.co.uk if you need any additional assistance.

Kind regards,

Bobby.

DHL

Great

No problems, tracked from USA to UK and delivered on time.

Tyre Shopper

Great Prices and Service.!!!!

Found the tyres I wanted at Tyretraders, but no fitters local.
BIackcircles do a price promise, so I emailed them but they wouldn't match the price,
not good.

So, I went shopping and found Tyre-Shopper.co.uk.
The tyres were cheaper, in stock, delivered and fitted at local National Tyres in a few days.
And I got free tyre insurance against punctures etc.

Great service at National Tyres too.

Don't waste your time with anyone else, use Tyre-Shopper.

Toolstation

Decent

Great prices, but some product quality is poor.

Screwfix

Great company

Good prices and customer service!

The couple of times there has been an issue,
they sorted it out and compensated me for the trouble.

HeatandPlumb.com

Stay Clear..!!!

After reading good reviews,
I ordered a basin monobloc tap, they sent a pair of taps!

I asked if they could sort the problem and call me back on my mobile as I was
on a job and couldn't access my email.
No call came, I got home to find an email stating that the tap I ordered was no longer available and asking for a date to collect the taps they had sent.
No apology!

I asked them to collect on Saturday, but they replied,
they don't do Saturdays!
They eventually collected the taps, but I had to email them for my refund.

Heat and plumb need to educate their warehouse staff on the difference between a monobloc tap and a pair of taps!
They also need a better customer service policy,
like apologising and maybe compensating.

Most companies value customers, not these guys!

Mr Sanderson´s profile

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Mr Sanderson
Reviewer
United States

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