I had a query regarding parcel sizes, i contacted live chat several times to be fobbed off and given a cut and paste answer to my questions. It bothered me as i use parcel2go alot and didnt seem to be getting an answer to my query. I got through to Katie this morning who actually understood what i was asking and she gave me my answer!!! Excellent customer service from Katie. Parcel2go are a very good company which i will use again but i have had a few issues with the live chat. When you get a good representative like Katie its great but it does take a few attempts. I would recommend this company for the tnt and ups access services but collect plus and hermes are cheaper directly with them. The site is easy to use and i will be back. Thanks again Katie
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