After purchasing an expensive bed, the delivery is an additional charge and when finally delivered the delivery guys are in too much of a hurry to take the care required. Item arrived with one missing caster, not unusual according to these reviews, when I contact the store the Manager suggested that I prop it up with a bit of wood or something until the warehouse could post out another set. After I reminded the Manager that I was the customer and that he could prop his show room version up and I would collect the item from store, he got all formal saying I should contact customer services (they take forever to answer the phone a 15 minute wait is the norm) eventually the Manager got back to me and said that he had found a caster and would drop it out to me - no apology just turned up and handed over item and walked away.
Then when putting the bed together I find that two of the headboard nuts are broken and will not accept the retaining screws. DIY job needed.
If you have the choice go elsewhere.
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