I have been fobbed off with every excuse under the sun - the bed is still being made, it is on its way to the warehouse, it is in the warehouse but we are waiting for the courier etc, but now the latest just had me in tears. After a row with someone who assured me he did not lie, the bed was in the depot and would be here this week, I heard nothing more so emailed him and got an out of office reply, spent ages on the phone to customer services waiting for a reply and was told the bed was not in stock until the week after next! I demanded a refund and was left on hold again, then was asked for card details as if I was making a purchase! I refused, stating, just refund to the card it came off and then the operator said as it was my husbands card she could not deal with me and he would have to ring - he works and cannot spend hours on his mobile to the morons. We now have no bed ( dismantled the other on the promise the new one would be here this week) and no money to buy another as we cannot get it back. Bunch of crooks!
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