Dreams

Abysmal service

Ordered a bed and mattress 22nd November, on the condition that they would be delivered before Christmas. The sales person was very helpful and said that the stock was due in on the 9th December, so there would be no problem with that.

9th Dec Someone from Dreams rang, telling me the stock was in and delivery would be on 22 Dec
Yodel phoned a few days later and arranged a delivery time slot a few days before the 22nd. Only the mattress arrived! (20 Dec)
Yodel phoned and advised delivery of bed would be 22 Dec between 9-1pm. Waited in, at 9:15 they rang informing me of a 'warehouse problem'. They couldn't tell me when delivery would be. How come they only know about a 'warehouse problem' 15 minutes after delivery was scheduled?.
1st Jan contacted my local store, apparently they couldn't access the system until the day after but would contact me then. They contacted me and said the wrong bed had been allocated but they would sort it out.
A couple of weeks later I hadn't heard anything so went to my local store. All their records said that the bed had already been delivered to me. Apparently, when there is a 'half delivery', i.e. mattress without the bed, sometimes the box gets ticked as full delivery. The manager phoned me a day later with a new delivery date.

24 Jan. Yodel contacted me on the 24th to confirm delivery of bed for the 26th Jan a.m.
24th Jan Yodel again contacted me an hour later to confirm COLLECTION OF BED AND MATTRESS. ????

26 Jan. Surprise surprise, Yodel phoned and said they wouldn't be delivering today as they didn't have the bed.

Why oh why do Yodel ring customers to confirm delivery dates when they haven't even got the items?
Why oh why do Dreams/Yodel have absolutely no communication, they each have no clue what the other is doing.
How on earth is this Company still functioning, I can't think of any other supplier with such a poor Customer service record.

MIss found this review useful