Adorama

Worst online buying experience ever

I had never heard of the company, but I decided to purchase a TV from them after reading a few positive reviews. This was a BIG mistake. I had anticipated the package requiring a signature, but also assumed that I would be able to have it held at the closest UPS station for pickup. After the first failed delivery attempt, I called UPS to have them hold the package. They informed me that Adorama does not allow that, and that Adorama would need to call to change the shipping options. I was too late to call Adorama that day since their customer service hours end at 4:30pm Central. I emailed them instead. The next morning I called to ask Adorama to contact UPS to change the shipping option. The lady said that she would, and that I would be notified when it was changed. A few hours went by, so I called again. I got the same lady, and she rudely replied that as she had told me earlier, it will be done and I will be notified once it is. I rushed home and having not heard anything by the end of their customer service work day, I called again only to get THE SAME rude woman (seriously? Is this a rinky dink operation with only one person manning the phones?). She said there was nothing more she could do, and I would just have to wait. The following day (when UPS would make the third and final attempt) I took the day off, because I had no faith in Adorama. I made the right decision. They never called me back, and never contacted UPS to change the idiotic restriction that doesn't allow someone to pick up their package from UPS. Had I not taken the day off, this Christmas present would have been returned to sender.

I will NEVER order from Adorama again. Don't make the same mistake I did. Go with a legitimate online retailer.