Purchased a hockey stick and other equipment for my son for Christmas, firstly informed me that the shoes we had selected were unavailable and alternatives they offered us were ladies shoes, pointed out to them that we had ordered mens not ladies shoes!
secondly hockey stick broke after three uses. Emailed them with photos of said stick never heard back. Rang them about it, said they had never seen the email. They told me to send it back, which I did, and within two days of the stick breaking, they received it. For three weeks now I have been fobbed off with them saying that the stick had been sent back to the manufacturer. I have asked on several occasions that they call me, but I have had to keep chasing them. Terribly disheartened, I finally bit the bullet and contacted Grays directly last week, who to date still has not received the stick back from directesport! Even though I have mentioned that it is a matter of urgency, as my son has no stick and has a national cup match this weekend, they apparently sent it back to Grays by second class post and using an untrackable method- how convenient! Even so, second class post does not take 3 weeks. I rang them today and again have been fobbed off with mention that they are dealing with Christmas backlog. Their answer is that I should buy another stick while I wait for the warranty claim. The saga continues!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook