Jennifer´s profile

Reviews (2)


Customer service above and beyond expectations...

I ordered items for our new bathroom online and received a call from our local store to check I'd ordered the correct items as some of the items were not compatible- really impressed with their attention to detail.



Broken item, agreed a partial refund with Simon Andrew the director of Taclepets as I thought I was being decent about it, he didn't refund. tried to take my complaint through ebay and paypal and even the haulier who damaged the item. Simon Andrew has managed to file a fraudulent claim with the hauliers so I can not claim for the item through them, and ebay/paypal are being very disappointing over it as I haven't returned the item at my own cost for the reason that the seller wouldn't refund anyway given the below information and therefore I'd be out of pocket- have said to ebay I would send it back if they could guarantee e they would refund me if the seller didn't. Waht a crook. Hope he isn't still trading- lots of addresses and companies under his name on the internet but no replies from any numbers.

Jennifer´s profile

profile image of Jennifer
Female, 1983
London, United Kingdom