I've used software from Auslogics for some time and always liked it. Had a problem with a renewal and contacted the company's tech support about a month ago. The agent was a pleasure to deal with - got back to me promptly, provided clear instructions, answered all my questions over the course of 2 or 3 days and even offered a free download of an e-book, which sounds like it should be very helpful (haven't read it yet). Even though the problem turned out to be my fault, the tech support lady was very patient in helping me get it resolved. Thank you Alexandra! And thanks Auslogics for software that works!
Whenever I'm looking for software to download, unless I know the publisher's website address, Cnet is always the first place I look and most of the time the program is listed there. The reviews are helpful and it's good to know the programs are checked to be virus-free. However, I hate the sneaky advertising of other products - they try to disguise it as part of the info on the software I'm interested in and it's sometimes hard not to click on the links they sneak in. If it weren't for that, I'd give the site 5 stars.
Bought a prepaid phone from Virgin Mobile for temporary use and regretted it almost from the get-go. They said I could change plans from my phone, which I did when I found I needed a different plan. Went online, saw the old plan and changed it there to the new one I wanted as well. Several days later I'm out of money, call customer service and find that I still have my old plan. The agent argued with me and said that if I needed to get my plan changed, I had to call them. No explanation why the change was confirmed via a message to my phone and online, but never really occurred and no message anywhere about having to call. Spoke to another agent at a later date about changing my plan again and in the end he tells me that I should have just changed the plan from my phone! Apparently he wasn't aware that doesn't work. This is just one of a handful of issues I had with the company and their service in the 2 months I used the phone. Glad the phone was so cheap, was happy to get rid of it! Wouldn't recommend to anyone!
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