Fragrancedirect

Absolutely appauling!!!!!! DONT FALL FOR THEM!!!!!!!

I am absolutely disgusted by the way this company treats their customers. I ordered an item on the 15th december as a christmas present for my partner, by christmas day it hadent arrived and just after christmas i called the company to see where it was...they said they can only offer a refund or replacement after 15 days. 15 days had been and gone and i called them to see where my product was, they asked would i like a replacement or refund, and as it was a christmas present i asked for a replacement. They said my product would be with me within the next 3 working days...A week pretty much flew and suprise suprise my product still hadent arrived.

I then called the company and they said that they hadent even sent it out to me and said i had to confirm an email on what i wanted. I was not happy as they didnt tell me i had to do this the first time. I confirmed the email...waited AGAIN and then i receieved an email stating that the product was the last product available and wasnt fit for sale. What sort of company is this? They shouldnt even be a company.

I have phoned this company and emailed them various times and they just pretty much laugh at you and wont offer any compensation what so ever. I thengot the 'managers' email, and i dont know how he can call himself a manager, he replied 1 week later!!!! I am absolutely appauled by them and i can guarentee i will not be buying from them again.