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Shocking service. Avoid at all costs.

Repaired my appliance at a fixed price - all seemed fine until 2 months later when the same fault happened again. I phoned to get it repaired again under their warranty and they said ok. No one came for 3 weeks and then I got a phone call to say it's not under warranty. I had to call back - they then said that it was now out of warranty so there was nothing they could do (other than charge me full price again). I said it was weeks since I'd booked it again under warranty and they said no, today was the first time I'd phoned and they had no record of me phoning when it was in warranty. I said I'd phoned 3 weeks ago! They said there was no record! I said but someone had phoned me back! They said that didn't happen! Refused to do anything. Absolute charlatains.

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United Kingdom