J´s profile

Reviews (2)

Parcel2go

Good Service - Shame About the Courier I Chose!

I sold a heavy item on ebay so used parcels to go to book a courier. Service was fantastic and payment was prompt. The Courier Hermes seemed very cheap compared to other other on the site and was promptly picked up next day by the local delivery lady who always brings my parcels.

Collection seemed prompt and i was updated continuously on where the item was. Noted as delivered i was upset to hear from the buyer that Hermes had totally damaged the item which was a present for someone.

This disappointed me as the item was in my family many years and seems a shame that it was damaged by some idiot courier from Hermes. The buyer did not wish to take further action and was prepared to repair the damage himself to the item.

I will use parcels2go in the future as it seems a very prompt service but seems a shame it is tainted by careless courier service who have bad reviews on here! In the future i will go for a more expensive courier who i know will hopefully be careful!

Myhermes

Disappointing service

sold heavy item on ebay so booked hermes through parceltogo.co.uk. On there behalf it was a great service and was collected next day and on time and tracked throughout.

However as soon as it was passed onto hermes it seemed to all go wrong. Buyer emailed saying the item was heavily damaged inside and they were very dissapointed as it was a present. This item was in my family many years and i am saddened to think it has been so damaged because of carelessness of the courier company.

The buyer now at their own cost is having to repair the item.

Very Dissappointing service and at a cheap price i thought it was too good to be true! and it was!! :-(

J´s profile

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J
Reviewer
Female, 1991
dudley, United Kingdom

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