Have shopped in the stores before and really liked the brand.
Order was placed, money taken and then nothing. I tried calling - no answer, no voicemail space (like many other people). I emailed - no reply.
At my wits end I rang a store and asked them to contact the head office for me, was told I'd get a call back - never did.
Today I have recieved a refund. No other contact other than paypal telling me the money was refunded. I'm really angry as I don't have my item and I've wasted time chasing them around only to be ignored!! I won't be shopping with them again - not even in their high street stores. Shocking way to do business.
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