Very quickly they made me a very good offer for my Canon 7D camera, which I wanted to trade in for an Olympus OM-D (I really need a smaller camera).
Once I accepted it, they arranged parcel collection, were very responsive by both email and phone, and had inspected and arranged payment, direct to my account. They said payment would take 3 days, but in fact it arrived in my bank account the same day.
My only disappointment was that they don't sell the camera I wanted, because I'd have felt VERY happy to have bought one from them in a part-exchange deal.
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