I placed an order on 8th August 2012 for two items offered on sale and received an email confirmation the same day, confirming the items would be delivered within two weeks.
On 17th August, I received a despatch confirmation, but only one item was mentioned. When I asked about the second item, I was told that it was out of stock and that the other item was not one of theirs, so I must have placed the order with a different company!
At the same time, they took the money for that item out of my credit card.
After a lot of emails from me, one of their customer service agents told me that the second item had been despatched and would be with me within two days. A few minutes later a different agent emailed to say the second item was out of stock and I would be credited within 3 working days.
I replied that this was not good enough - they had a contract to delivery my goods and - if those goods did not exist - they had no right to remove funds from my account. I asked for a manager to call me, but no one did. I then used the phone number given by another of your reviewers and called them, only to be told airily that a credit was put onto my account. Needless to say, it has not shown up on my account to date.
What gives this company the right to accept orders, confirm them, give you despatch confirmations, take your money and then claim the items don't exist ?
I wish I'd read the Trust Pilot Reviews before placing an order with them. I will, of course, never do so again and am reporting them to my credit card company.
I wanted to order the One Touch Soup Blender, but had had problems with one I'd previously ordered from a different supplier, so I emailed them before purchasing, listing my worries.
They replied immediately, confirming that they had had very few problems reported with this model, but - should it happen - they would immediately collect and refund.
They have since remained in contact and been extremely helpful and - by the way - they were £15 cheaper than their competitor for the same model ! I will definitely order further items from them.
I am now a confirmed Westin Gourmet customer. Every order has arrived on the date requested, the packaging is superb - insulated boxes with ice packs surrounding the products, so that the meat will stay fresh in the event that the customer is out and the parcel is left in a designated place.
The service is personal and unique - all of the staff are efficient and very friendly and make contact with them a pleasure.
As for the meat....awesome quality. I like very rare beef and the Herefordshire rib-eye roast is something that everyone should try! I roasted mine for not much more than half an hour, then covered it in foil and let it rest and - although it was extremely rare - it was soft as butter to carve.
I have now had 5 or 6 deliveries from Westin Gourmet and each one has contained meat of amazing taste and quality.
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