Tracy McGill´s profile
Reviews (1)
Hip Furniture
TLM
Order goods on 6th Jan 12 after calling and advised that goods in stock and would take 3 working days to be delivered.
Two weeks later goods still not delivered had to call and chase was then told that they were out of stock I then requested a refund of £274.00 which was told would take 10 working days only received £138.00 still waiting for £135.00 why are they refusing to give me my money back will be reporting them to trading standings.
This compnay should NOT BE ALLOWED TO OPERATE please do not buy from them
07 February 2012
Reply from hip-furniture.co.uk
Tracy McGill´s profile
Female, 1966
United Kingdom
About
Connect with Facebook to get one click access to Trustpilot. It's easier.
Sign up with Facebook
Thanks for your comments in relation to your order and we are sorry you feel that the service you have received has not been satisfactory.
There have been two separate refunds requested on your order. The first was for an item which was out of stock, which was refunded to you immediately. These funds should have been with you some time ago now. We apologise for the delay in your second refund being processed. This was due to a human error whereby your refund was not actioned when your order was cancelled. This has been fully processed now and we have confirmed this to you via email, and was done within a few minutes of your call to us.
If you would like to contact us regarding any aspect of your order, please feel free to do so using the below details. Should you choose to order with us again in the future, we have issued a £25 credit to you which can be used against any future order, as way of apology for the issue experienced.
Kind regards,
Ben at Hip Furniture
Telephone: 0845 224 1481
Email: customersupport@hip-furniture.co.uk