I ordered a bunch of products over a year ago today. They never sent one of the products for $57, so I contacted them and they told me they would give me a refund. Great. Except they didn't. I've been contacting them fairly often over the last year and I keep getting the same cookie-cutter type responses.
"Thank you for your message.
Please accept my apologies for the delay again.
I have passed your details onto our accounts team again further to my previous email.
I will do so again and I prioritize your refund, so it is put to the top of their list.
Your refund will be processed shortly and you will then receive a confirmation email.
I hope this has resolved your query.
Should you require any further assistance please do not hesitate to contact e again.
This. Over and over. It's been a year and they keep telling me the same thing. I can't get a number to call, I can't get contact info for the "accounts team." I am going to try and contact my bank to see if they can get my stolen money back ($57.03), because this company obviously does not care.
Highly recommend you do not shop here.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.