I purchased a Soda Stream for Christmas 2011, however it suddenly died, returned it to my local store where it was not in stock - instead of fobbing me off with a refund etc, the customer services contact rang around other stores and eventually found a replacement and got it sent to me with a complementary juice cordial as an apology - am really pleased and much better service than a similar incident at TESCO direct
I pride myself to be a savvy shopper however I really screwed up big time and spent £1800 at Dreams in Burnley on 26.12.11. My husband has been scheduled in for a back operation on the 28th January 2012, so called into the store to buy a new orthopaedic bed and mattress. We explained that the operation was to take place and needed a bed that would be either in stock or guaranteed delivery before this date, we were promised faithfully by the Store Manager and Assistant and were shown 6 models that "were always in stock". I have rang the Customer Services number 11 - yes 11 times on average each calls lasts 22 minutes before they hang up on me or someone promises to ring back and nothing happens. It is now the 3rd February - nothing has turned up - husband is lying on a borrowed mattress topper, the local store have washed their hands and claim its nothing to do with them and will not help, so today I have tried to ring and cancel my order for the third time and yep you've guessed it was put on hold for 21 minutes and then disconnected without actually speaking to anyone. I have now emailed our local Trading Standards Office for advice.
If you are in the market for a bed please save your money and sanity for a company that will respect you as a customer and please please shop elsewhere.
UPDATE: Found this phone number for Dreams 01628 535353 This is a number for the Customer Excellence Team which should be cheaper to ring than the 08 number for all you out there in the same boat. Good Luck
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