Dreams

Total lack of customer service

Ordered a bed online via their website with a booked delivery date.
Now most companies send a confirmation email for reciept of your money and to confirm delivery - Dreams didn't.
So after 5 days of waiting I tried to contact 'customer services'. Kept on hold on a premium rate number for 30 mins and gave up. Tried again the next day with the same result.
Sent a message informing them of my displeasure - guess what? - no reply. Sent another threatening Trading standards involvement - again no reply.
At this point I am thinking the company has 'gone under' and I will never see my bed or money again.
Per chance, someone rang me from 'head office', apologised for the lack of response and confirmed the delivery date.
Yes the bed turned up as promised, but I still have no reciept for the money I paid!
In short, I am flabbergasted that these people are still in business!
DO YOURSELF A FAVOUR - USE ONE OF THEIR COMPETITORS

MIss found this review useful

Mattress Next Day

A top class company. Completely satisfied and a free gift to boot!

Great communication, product and price. Arrived next day as promised. What more could you ask for...Highly recommended, would def use again.
Well done mattressnextday.co.uk !!