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Sharp prectice and giving incorrect information just to make a sale

I ordered two items on 2/12/09 which appeared to be in stock. Over a week later when I chased them they said that delivery was awaited within a week when they would send it. 11 days later I chased again. Delivery now awaited in 10/11 days so no good for Xmas. When I rang they said a white version was available which was exactly the same one but not black. I agreed. When it arrived, it was a different model.

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H Nawaz-Khan
United Kingdom