I purchase a shower tray, not cheap at £148.60
The waste that came with it did not work properly as the centre part did not reach below the water level therefore allowing foul odours to escape from the soil pipe.
Qs claim that they have never had these problems and reluctantly gave me the manufactures number who immediately knew that the wrong part had been supplied and told me what to ask QS to do. This involved them getting a customer support form and requesting a cup insert instead of a basket. I got back on to QS who insisted I send an email. They replied “they did not understand”. Second email I had to explain in great length. They then requested a photograph. So I rang them again to tell them that they have all the information they needed to request the correct parts and that the company know what the problem is. Yes you guessed it, they asked for another email.
They fob you off refusing to resolve the issue and in the mean time I have a shower tray that’s useless. I would not advise anybody to use this company.
When the reviews are quite obviously lies and factious written by somebody with an axe to grind trip advisor do absolutely nothing about it. It’s like banging your head against a brick wall. Why should people be allowed to hide behind anonymity? If they feel so strongly why can't their comments be linked to them and their face book page?
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