Mark Croft´s profile

Reviews (9)

Excellent service

A wonderful choice of products and excellent service

Travelex UK

Pre-ordered and currency was not ready

I used the pre-order service to pick up at Terminal 4 Heathrow. When I arrived the currency was not ready and it ended up taking a long time to get it all sorted. What is the point of pre-order if it is not ready to pick up when you arrive. Total time took 20mins when I wanted to checkin. I asked several times what was happening and no apology - shocking approach to customer service but I doubt anyone will take any notice as they certainly did not seem to care!
Note to Travelex - don't offer a service unless you can provide it particularly where people are time pressured!

16 January 2014

Reply from Travelex

Dear Mark,

We are sorry to hear about your disappointing experience when visiting one of our stores to collect your travel money.

We would like to apologise that the service this time was not to the high standard we expect for our customers. We have contacted the Bureau Manager who has provided feedback to ensure this does not happen again in the future.

Thank you for taking the time to provide your comments, this will improve the service that we provide in the future.

Kind regards
Online Support Team


Good service and excellent range

The website is easy to use and there is a good range. Delivery is always excellent

Aspinal of London

Excellent service - a benchmark for other companies

Their service is as good as their products and that is saying something. The company is a benchmark for other luxury products to follow.
Helpful staff, excellent service and superb quality products

GO Outdoors

Good range and prices

I have used the website lots of time and it has always been a great experience


Excellent service

They really understand the term "good customer service" and when our item went missing in the post they dispatch a replacement without question.


Fast excellent service and very competitive prices

I go place to go for competitive priced equipment and excellent service too.

John Lewis

Excellent service and quality products

Have always found the service to be excellent and they have a great range of quality products. Good own brand range too

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Good prices and excellent prompt delivery

I find that the prices are always very good and products are dispatched promptly and well packaged.

Mark Croft´s profile

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Mark Croft
United Kingdom