Rachel´s profile

Reviews (1)


Refuse to refund faulty goods - beware!

Awful customer service and total refusal to offer a refund for damaged goods…
I bought a bikini from Figleaves for a holiday, it fitted perfectly on dry land but when I went in the water for the first time I realised it got quite slack. The second time I wore it the problem got much worse…I could hardly keep the bottoms up. When I dried it off and looked at the bikini all the elastic around the waist had perished and formed a big wave. The bottoms were notably larger than when I’d bought them (holding them up against the same style brief also from Figleaves). I returned them to Figleaves who refused to refund me because "they don't agree there is a fault in the bikini"!!! A bikini that perishes after two wears and cannot be worn in water is faulty! I asked them to elevate the complaint to someone else and they refused - no further discussion, I could have my faulty bikini back or they would throw it away. I cannot believe a company of their size takes advantage of the fact you have no further come back. I've spent £50 on a bikini that I wore twice. Awful customer service I will never buy from them again… By the by, I had a problem with a Bravisimo bikini the previous year and receive a full refund & apology by return of post, delightful customer support. Shop for your undies and swimwear there in future!

Rachel´s profile

profile image of Rachel
Female, 1982
London, United Kingdom