I ordered a set of rattan sun loungers and small side table .. The delivery time was 5 to 7 working days. I got a phone call the day after I ordered t arrange delivery the very next day!!
I was delighted with the set but then discovered that there were two bits of rattan not attached ( this is no fault of internetgardener...it is a manufacturing fault) ....After a few emails and an offer of a full refund, I now have a replacement lounger and wholly delighted with my purchase.
I would strongly recommend this company ... The set was £100 cheaper than I found it anywhere else on the Internet, and they handled the problem excellently.
I feel that the customers interests are paramount with this company , and that quality is hard to find these days.
Thank you to Emily and all staff at Www.internetgardener.co.uk
I ordered a toilet, sink and surrounding unit in May and received the items following day. The items were placed to one side in the new house awaiting the plumber to install them.
He came on 12th June to install but found the toilet was cracked when he opened the box (which was unmarked and undamaged).
I rang Bath Empire who said that all damaged goods should be reported within 7 days. Unfortunately nearly a month had gone by.. but she said I should send photos of the damage to Aftersales Dept.
They e-mailed me within 24 hours and are replacing the item concerned, on next day delivery
YOU CANNOT GET BETTER THAN THAT.
THey are an example of how customer service should be.
Thank you bath empire ... We will certainly recommend you
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