BT is a giant and any chain is only as strong as its weakest link. There is a tendency to pass you around the houses and this can be very frustrating when you are sitting on the end of a line. They take a lot of time, trouble and money to acquire new customers but once they have hooked the fish the tendency is to let them flounder on for years with an uncompetitive rate - because they're hooked!
Website user friendly. Customer service excellent. Slight difficulty sometimes with trying to compare prices of products but this is to be expected with the diversity of products available at your fingertips. Have sometimes had slight problems with some of the carriers but amazon always came to the rescue.
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