At last the TrustPilot "validation code" filter has been removed, allowing ALL customers (rather than just those carefully selected by the Online Homebrew Company) to post reviews.
Undoubtedly some lucky customers do get their goods, and the company submits their order numbers to TrustPilot so they can leave reviews. Thus almost all the reviews are good. However there are many of us who do NOT get our goods, or are owed money, and are simply left to stew with no means of challenging the company or its glowing reviews.
Don't believe me? See the unfiltered reviews and comments at the following sites for a more realistic view of this company:
The Online Homebrew Company has no phone number. E-mails go ignored. Polite attempts to bring the situation to their attention via their forums, Facebook page etc. lead to the "offending" posts being quickly deleted and the posters banned.
Far from the friendly little company portrayed on its website and in their pleasant responses to the handful of negative reviews that slip through the radar, this company is dishonest, fails to deliver the goods, systematically abuses the TrustPilot review system, and actively blocks attempts by dissatisfied customers to communicate. Avoid!
This review actually applies to this company's subsidary http://www.the-online-homebrew-company.co.uk/ (but it's almost impossible to leave a negative review for that because they filter those reviews).
This firm takes your money and doesn't deliver. If you cancel the order they don't return your money. They have no phone number so the only way to communicate is via e-mails, which they ignore.
Don't take the risk. AVOID THIS COMPANY!!!
Simon found this review useful
I tried to review a particularly awful company (www.the-online-homebrew-company.co.uk) which has my money and has dreadful reviews on other review sites - yet really good reviews on TrustPilot! But when I try to add my own review I'm blocked by a message saying the company "can only be reviewed with a valid personal review validation code. You must enter a valid personal review validation code to write a review."
I suspect the "good" reviews for that company are either fake or carefully filtered. Why won't TrustPilot allow me to add my review?
UPDATE: Thanks to Hasse from TrustPilot for responding. I've tried using my order code but it still won't let me past their filter, so I've e-mailed TrustPilot customer support in the hope they will assist.
UPDATE2: I've reduced my rating to 1 star because, despite Hasse's reply to my original comment, TrustPilot appear disinterested in cracking down on companies who abuse their verification code system to filter reviews (the trick seems to be to only send codes to carefully selected customers who have received their goods, thus ensuring good reviews; other customers are left unable to review).
Consequently TrustPilot ratings must be taken with a large pinch of salt.
Prove me wrong TrustPilot - give me a code so I can comment on my experiences with www.the-online-homebrew-company.co.uk !
Conrad McKee found this review useful
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