We placed an order for a jeep for our son for xmas, order was placed on the 6th december 2011 , plenty of time for delivery as orders were said to be received within 5 working days. After 5 days had gone we emailed the company asking where our order was. We received an email saying that the stock had not arrived and was due in 19th dec and would go out same day. We then heard nothing from the company , we tried to contact them via phone and email and still nothing. We logged onto the site the day before xmas eve and it said that "ALL orders had gone out", although the status of our parcel said "processing" not dispatched. We then contacted all 3 of the couriers used by them and tried to track our parcel but no such order had been given to them!!!!!!
AS you can imagine we were horrified as we had spent £135.99 on the main present for our son and it wasnt going to arrive. After xmas we tried to contact the company AGAIN with no reply, it said on the web they would re open on the 3rd jan?????? Still no contact . after numerous emails we finally received one saying they were not responsible for parcels going missing with the couriers???? ours had not been sent out as still said processing. I managed to chat to someone on live chat and had changed the status to awaiting refund!!!! they said it should arrive within 5 days but they legally had 30 days to do so!!! 30 days expired on the 25th Jan 2011 and still NO REFUND!!!! Than where the hell is it?????? surely they are breaking the law if they havent refunded the money within the leagal time limit.
absolutely disgusted with this company, first they dont send out the parcel , no contact at all, and still waiting for a refund . And even now we are still emailing them with no response . I see that nitroblaze is responding to messages on here so maybe you will reply to this!!!!!!! We have taken further action to get back what is rightfully ours !!!!
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