I first bought with Deramores because the website is easy to use, the range is great and the prices (including delivery) competitive.
I keep coming back because of the consistently excellent customer service - prompt response to product queries, and lightening-quick delivery.
Products are always just as described, and have clearly been treated and packaged with care.
Can't recommend highly enough.
Not great. We have a lot of parcels delivered, but the miss-rate with Yodel seems higher than most. we've had parcels left on the front doorstep, visible from the street, we've had missed deliveries, and last week the online redelivery system allowed us to book (and stay home for) a parcel that had already been delivered to us.
The customer service system is painful to use, with long wait times and very little impact - clearly set up for the senders of parcels (i.e. Yodels direct customers) rather than the recipients (their customer's customers).
Marginally better than they were as HDN, but if the timing or condition of the delivery is important, I'd rather pay more than have something delivered by Yodel.
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