What a complete nightmare this company are. Two incorrect orders - oh no, let me highlight that some more; I ordered the right lenses, they have been incapable of fitting the right prescription TWICE! They have no telephone number and they WILL NOT call you, no matter how much they need to rectify the issue! They just keep letting it stew until you reach the point of dispair - Trading Standards is the route i am now following. I am £150 out of pocket, tired from sending a tonne of emails (to which I have received ONLY 2 from them!!!). I set up a day and time for 'Customer Services' to call me, to which they were 4 hours late! There has never been an apology for the lack of communication, support, help, awful service, incorrect prescriptions TWICE. When the call eventually came in the guy from exclusive eyes did NOT introduce himself, nor his role in the business. After a 15 minute conversation I found out he was the...... MANAGER! UNBELIEVEABLE!!!!) ... He was rude, obnoxious, evasive and incapable to diluting a 'Resolve' let alone trying to resolve a problem at their end.
I am able to contact ekm Team with the knowledge and peace of mind that all my questions will be answered or supported in a positive manner. I have experienced many online help services for web based systems, never have i had such a positive experience as these guys give me... every time!
The email support .... 5 STARS!
The telephone support.... 5 STARS!
This is an exceptional company who have a niche in the industry.
Keep up the great work ekm!
Julie Watts found this review useful
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