The company is awful, good luck to anyone returning faulty goods because the return policy is not worth the paper its written on.
I will not touch them with barge poll after my experience. better off spending money elsewhere with a more reputable company that offers a decent returns / exchanges and doesn't charge you a fortune.
They are not competitive with some smaller products being up to 3 x the price of other retailers like ebuyer or scan. The community forums are just full of very rude and patronising, egotistical, arrogant (insert explicit word) people. I was a member there before all my troubles started I am now leaving this place well alone.
I have used this company many times, The Items I have ordered have arrived quickly but packaging can be lacking. My most recent order I specified a day for delivery because I wasn't in, but the package turned up in less than 24hrs. Impressive speed but not much good if your not in. Luckily a family member was at home at the time of delivery. The item I had ordered arrived in a robust box but was far to big and had no packaging to stop it rolling around. Again I was lucky the manufacture had done a better job with its own packaging so the item arrived in good condition.
In general the company are fast and cheap but dont always follow delivery instructions. packaging can arrive well boxed but on occasions like my last order in a big empty box left to rattle around.
A once fast and reliable service, is now slow and make mistakes.
Items ordered with standard delivery or freepost take ages to arrive. A recent order I made I put down for express delivery for a trip. But even paying them they managed to send me the completely wrong item. They would not send me the item I had Paid express delivery for because they required me to print return labels and return incorrect item before they would resend correct item.
A complete farce of a service and required me to reorder the orginal item but with dabs.com who sent the item the same day instead of wasting my time again with this company.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook