JP´s profile

Reviews (8)

High Octane Sport

As everyone else has said: Great Service! but also .....

I ordered two items from High Octane Sport within a few days, and both purchases were trouble free and processed quickly. One item ( a ski helmet) was needed urgently, but the website showed it as out of stock. I telephoned at about 3pm, just to make sure, and was told that it was indeed out of stock but they had one which they thought was much better (and hardly any more expensive). I was given very good advice and it was shipped thata afternoon, express (for a reasoable extra charge) and arrived the next morning.
I would give them 11 out of 10!

Autoglass®

Astonishingly good guarantee, and excellent service

Autoglass replaced my front windscreen because of stone damage. It was a heated screen. All was fine. But then one half of the heating element failed; only the passenger side worked. I phoned Autoglass and claimed on the guarantee. It was three years -- yes, three years! -- since they had fitted the screen but they didn't argue and readily agreed to replace it under the life-time guarantee. I had expected that they would quibble and rely on some small-print or obscure term/conditin, but thye didn't; they were great. They turned up at the appointed time and fitted the replacement efficiently. I suppose it could be said that the screen shouldn't have failed in the first place, but things do break down. I don't criticise Autoglass for that. Anyway, a lifet-time guarantee which means what it says and is quibble-free means that they get 5 stars from me.

Garden Best Buys

Good price and good service

Bought a garden incinerator. Price was cheapest I could find online, and it arrived quickly.

The Whisky Exchange

Good website with lots of choice, good descriptions and reasonable prices

Simple to order online and the bottle arrived quickly and perfectly (as it should!!)

Moreveg

Good quality seeds, good range, great service

MoreVeg provide good quality seeds and excellent service, plus a big range of seeds at good prices. What more could you want?

I've bought lots of different seeds from them and have been very pleased with all of them. Every order has been despatched quickly and efficiently and you feel like you're getting really personal service: so much better than one of the big suppliers. And Rachel usually includes a short, personal, note with the seeds, which is nice. Even more important, the seeds are good and very reliable. Everything is growing well and it looks as if they'll produce loads of veg -- we just need a bit more sun after all the rain!

Try them; you won't be diappointed.

Wicken Toys Ltd

There can't be a better company for garden toys

Fantastic company, with a huge selection of garden play equipment, trampolines, etc. Having looked at their website, but with some questions I needed to ask, I phoned on a Sunday morning, not sure if there would be anyone there, but there was and they were very helpful. We went to their premises: Wow! What a selection they had. I don't believe there can be anywhere in England with a better selection of playhouses, towers, swings, trampolines, etc. They're all there for you to see and try. It made choosing the right one a hundred times easier.
All the prices were clearly shown, and were very competitive. The service was great: knowledgable, helpful and patient!
We -- and our grandchildren -- are delighted with what we bought. Just what we wanted, and great quality.
Finally, Wicken Toys told us (without being at all pushy) that they worked with a company who could build the equipment for us, TP Build It. We're really pleased they did, because TP Build It did a great job of building. They've obviously built loads of this stuff and know what they're doing. I hate to think how long it would have taken us and what problems we would have had! The cost of having TP Build It do it for us was money well spent.
So, Wicken Toys scores 11 out of 10! -- and so do TP Build It.
Thank you, guys.

Fastlec

Good price; helpful; efficient.

An easy and efficient transaction. Helpful with inquiry on the phone. Good website. Good process. Items arrived quickly, as promised.

Safetots

Very poor customer service. Beware!

Their website looks good, but what Safetots said about not having to fix the gate to the wall didn't match what the manufacturers said about it. When I said I wanted to return the gate because I didn't want fixings on my wall, and complained about their misleading description, Safetots were argumentative, stubborn and difficult. (I think was speaking to one of the two owners, not a member of staff.) They refused to pay my costs of returning the gate, even though it was their fault -- which they tried to deny. I would NEVER buy from them again. Incidentally, I have bought literally hundreds of items on the internet from other retailers and Safetots' "customer service" was the WORST I have ever experienced.

JP´s profile

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JP
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Male, 1951
London, United Kingdom

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