We ordered a 3 seater sofa, storage stool and chair from Futniture Village in Southampton on the 5th November 2011. We were quoted 12 weeks for delivery. As of the 8th February, the suite is not even in this country. I have been into the store twice and phoned twice to chase it up. We have been given differing information and it appears that they do not know what they are doing. As we were having a new carpet delivered we decided to get rid of our old suite in case the feet left marks that the new suite would not hide so we have been left with very little to sit on. When I speak to staff, they seem to think I should be happy as it might be delivered in 2 weeks. Well, I am not happy!!! If I had known we were going to be messed around we would have shopped somewhere else. The manager told me that 99% of the time they do not have a problem. Perhaps I should have read the reviews first. I don't want to rate the company with any stars but the only way to process my moan was to rate one star!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.