Oliver´s profile

Reviews (2)

Lenses For Hire Ltd

Quite Simply the ONLY place to hire from in the UK

The best prices by far for lens hire in the UK - All the lenses you could ever need from a fisheye to 500mm - and above all a fantastic service and very helpful staff at the end of the phone doing everything they can to help.... Very Highly recommended, I will never rent from another company again.

Protect your bubble

Complete Scam - Avoid at all costs

I wish people would stop rating this complete scam of a company with 4 or 5 stars. THE FACT IS YES THEY ARE VERY GOOD/NICE/EFFICIENT AT TAKING YOUR MONEY AND IT IS CHEAPER THAN OTHER INSURANCE PROVIDERS, HOWEVER DO NOT RATE UNTIL YOU HAVE ACTUALLY MADE A SUCCESSFUL CLAIM.

It seems to be impossible to do so. Its all good and well saying "great i get my insurance £2 cheaper than the other places" however as far as I am concerned I may as well have thrown that money away because im never going to get my phone back.

Also when I add up all the excesses charges and phone bills I have used to try and get hold of protectyourbubble then the cost almost outweighs the near £200 phone that was "insured"

They never phone you back, never reply to emails, you end up on hold for hours.

PLEASE PLEASE PEOPLE MARK MY WORDS AND PAY THE EXTRA FEW POUNDS FOR A PROPER INSURANCE COVER AS YOU WILL BE THROWING YOUR MONEY AWAY LIKE I DID.

ITS EITHER GIVING AWAY £3 A MONTH OR PAYING £5-8 TO GET SOME ACTUAL INSURANCE.

08 February 2012

Reply from Protect your bubble

Dear Oliver,

We were sorry to read your review. I would reassure you that we do have many satisfied customers who have made a claim with us, some of whom have posted reviews. Being completely transparent, we have had a backlog of claims and queries from Christmas and New Year, which the team have been working almost round the clock to clear. This has had an impact and customers have not received the usual fast responses we would expect to be able to deliver. For this we must apologise. The positive news is they are getting much closer to clearing this up.

Without further details I can not comment on the nature of your claim, but if you would like to email me directly I can certainly look into it for you.

Can you please email me directly at helen.day(at)protectyourbubble.com if you would like to talk this through?

Kind regards,

Helen

Oliver´s profile

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Oliver
Reviewer
1984
Bristol, United Kingdom

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