Emma´s profile

Reviews (1)


Appalling Trader, Appalling Customer Services!!

Words of advice.... Avoid PlayTrade like the plague!! I have been battling with an appalling seller (tunes4u) and an appalling customer services (it's a joke to even call them that!!) for weeks now!
I bought a low value item for an xmas gift to be told by the recipient just after xmas that it was faulty, I contacted the seller asking to return it to recieve a short response to say they would look at it. When I got the gift back from the recipient I had already bought them a replacement so sent the item back requesting a refund (at my own expense). No contact from the seller for over a week and then a replacement dropped through my door, I took this up with the seller who pretty much said that was all I was getting so contacted playtrade only to recieve nothing but endless badly worded copy and pasted emails that didn't help nor answer any of my questions.. 2 phone calls made to them one over 50 minutes!! They eventually (after a large argument over who was responsible for the transaction play or the seller) said they would contact the seller and request they refund. I've now had an email from them today to say I need to once again return the item to the seller and request a refund! which will leave me once again out of pocket! At least with ebay you have buyer protection, play don't seem to care! I have since cancelled every one of my pre orders with them and will NEVER!! be using them again for anything!

Emma´s profile

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Female, 1982
United Kingdom