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Bank Fashion

Awful customer service

NOTE: If you're reading this review thinking nah this won't happen to me think again. I thought that and I wish I had learned from what all the other negative reviews were trying to tell me.

Prior to this i had no problems with Bank fashion online since i started shopping with them for first 2 months. I placed an order online and usually got it delivered to store after hearing bad reviews of delivery servicefrom this review site.However, I should have listened to all the negative reviews, once you have a problem, 100% of the problem is getting through to customer services-you can't.

Anyway, recently was trying to place order online and kept getting declined-rang credit card company and said problem is not your card speak to shop you are purchasing from. Well, how can i when customer services won't pick up the phone? I tried calling maybe 20 times throughout the day (morning till closing time) to Bank customer services and they did not pick up the phone once. Now I have spent soo much money calling an 0844 number, figured it's just not worth it.

Yes, the sale prices of the branded clothes are really good but if you have a problem and can't get through etc you spend money by phone trying to resolve but can't cos you can't get through to customer services. Yes you could try shopping at one of their stores but a) they dont stock everything online instore and b) most the staff haven't got a clue about their products.

I read one reviewer suggested shopping at ASOS - I looked up all the brands I like in Bank and you know what 90% of them are there and the others can be found on other sites so I will be shopping elsewhere now.

BANK FASHION take note-sort out your customer services if you write on your website available from 8am to 8pm I expect somebody to be there to pick up the call. Or, at the very least, have an update page on your website where you tell customers you are not taking taking any calls that day or are facing technical difficulties with system etc.Do take a look at how John Lewis and River Island provide online customer service. Like reviewer Katrina has said I agree, you must be happy to lose business.

Danielle Louise found this review useful

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United Kingdom