Andrew Crane´s profile

Reviews (2)

Infurn Bean Bag XXL - 2 bean bags ordered

Up to 6 weeks delivery - no chance still waiting - should of been delivered before Christmas for my 2 children.

Groupon have no control over suppliers at all.

Groupon UK

'Up to 6 weeks delivery' the advert said

2 bean bags ordered early November via Groupon for my children for Christmas, up to 6 weeks no problem because thats before Christmas!

No communication to confirm order will be delayed
No reply to e-mails
Groupon have no control over delivery
18 days ago told bean bag is on the way
2nd bean bag now being delivered (we'll see) in March
£40.00 voucher - but if you compliment company on website you get 50 euros!

Worst customer service I have ever received in my life (38 years), looks like Infurn are monitoring this website and trying to mop up. Too late.

Infurn e-mailed me this week to say that they are not using DHL anymore and are using another firm, I have asked for the name of this mysterious firm and Groupon or Infurn are not responding.

I'm on Twitter @Craneyo and will Tweet every day about this complete lack of customer service by Groupon and Infurn. #beanbagjustice is the hashtag I will be using!

20 February 2012

Reply from Groupon UK

Dear Mr Crane

Thank you for your comments. In respect of your above order I have requested a status update from our logistics Manager and tracking details, as soon as a response is forthcoming I will update you with this information.

Your order AU-90264 has been cancelled as per your referrer Groupon. Infurn had no influence over Groupon's decision of cancelling this order. Please note we will refund your shipping cost,your voucher cost will be refunded by Groupon.

Please accept our apologise for the unsatisfactory level of customer service you have experienced with your Bigboy order.

Kind Regards

Sonia Harris

Customer Relations Supervisor

Andrew Crane´s profile

profile image of Andrew Crane
Andrew Crane
Male, 1973
Swansea, United Kingdom