I wish I'd found these reviews before I booked with Repaircare. For some stupid reason we thought we'd try to save money by not going with the official Bosch repair service for our fridge/freezer. We did a google search and found Repaircare.co.uk which gave all sorts of advice about Bosch appliance repairs.
Turns out they are just a front and farm out repairs to individual local companies. The one we were assigned is INCOMPETENT and our fridge/freezer has been broken for weeks now. The engineer clearly has no idea what he's doing, inspects the appliance for about five minutes at a time before declaring he needs to "order new parts just in case", none of which are getting the job done as it's still broken. The office, when I call them to check on the status of the parts and to schedule engineer visits, always promise to call me back but NEVER do -- instead I am always chasing them.
All they want is to charge their call-out fee and then wash their hands of any professional service required. If we had gone with anyone else I can't help but think our fridge/freezer would have been repaired WEEKS ago.
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