The prices were excellent enough as it was, but to deliver the following morning following an evening order was above expectation to say the least. You cannot go wrong here. Price cheap -- tick... superfast delivery -- tick... anything else with that sir?
I ordered a BLACK badminton bag, and a pink one arrives.. After giggles from my wife and girls, I send this back to Sweatband politely requesting the right colour as per my order. Sweatband replied an email quickly to be fair to them saying that they will refund the postage in sending the bag back and a new one will be out of the door in a couple of days.
After a week nothing. I phoned them and they denied even receiving the bag back and accused me of not sending it until I checked the online receipt status via Royal Mail and this quite clearly showed the name of the guy i was speaking to with his scanned signature... Pays to send Signed For! ... Anyway, after stumbling and blaming a rise in returns (I wonder why!), he mentions that i will get my money back a new bag will be issued immediately.
To be fair, again, i received a refund of the postage... as for the bag? Well.. must be stuck in the back of Postman Pat's van, and as for customer services? Never answer the phone, never return messages and certainly do not reply to emails... makes you wonder why i bother over £35 for a bag as i have spent much more than that trying to find out where my bag actually is!!!
Do not use them if you need to send anything back or question customer services... they are AWFUL - shame i could not choose 0 stars.. 1 star makes them look much better than they really are...
6 weeks on... still no phone call, email or bag.... Think that Postman Pat's red van is stuck in the snow abondoned somewhere...
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.