I ordered on 29 Jan 2011, today is 10 Feb 2012 and I still don't have my order. This is the first time and the last I will ever use this site.
I ordered 2 large bags of dog food, a nylabon, box of dentastick and a kong ball. After 10 days of waiting I called up (at 10am) only to say that they had no idea why it had not been sent yet. He said that he would contact the warehouse and call me back. He did call me back to say that becuase the order was so large they had to send it out in 2 deliveries and had no idea what was the problem. (I had only ordered 2 bags becuase of the sale that they had, order 2 for 59.99 Avant Garde hard dog food, if I had know it would have been such a problem I would not have ordered in the first place). Then when I did get a call back at 5pm he said that they will bump my service to next day delivery and all should be well.
On to the next problem, well they courier service they use is horrible. Bad customer service, passing the buck, etc. I was transfered from one dept to another untill finally had enough, asked for the supervisor only to be hung up on. When I called back I finally got some answers. Well the website tracking said "no one home, left contact card" . We were home, we still are home, and have been home waiting for 3 day becuase of what we've been told every day on the phone. I have now been told that my order has been sent on a 72 hour delivery period and that they scan it "no one home, left contact card" becuase obviously they like to upset their customers.
I wonder if I will ever get the stuff I ordered, £90 down the drain???
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