I wanted a spare part for my car. I am extremely ignorant about cars. The young man at the branch in Seafield, Edinburgh, couldn't have been more helpful. He went to all kinds of trouble to fix me up with what I needed, and said if I'd any trouble fitting the part, just to take the car round and they'd fit it for me. First class service!
My most recent experience of John Lewis was just like all previous ones: excellent. And in my view it's all down to the staff, who seem to magically avoid the pitfalls that plague the staff in most places these days. No matter how vague or undecided or "awkward" I am, they always seem to meet me with patience and a willingness to offer genuione help.
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