Edward Paul´s profile

Reviews (2)



As with other reviewers netpetshop are completely uncontactable either by landline (message saying closed when called during their trading hours), mobile as given on PayPal (message saying number not recognised) or e-mail (no reply, mail just ignored).
Item not received and I too am attempting to reclaim my money through PayPal.
I can only assume the positive ratings on here are generated by the company themselves.
A V O I D !

20 August 2012

Reply from Suffolk Group

I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James


Great Service

Was very surprised to see the latest reviews for BHS were all quite damning when the service I received was excellent.
I plasced an internet order for a washing machine on a Tuesday, selected standard delivery and was informed it would arrive on the Thursday.
I received a text message on the Wednesday afternoon giving me a delivery 'window' of between 0700 and 1030 on Thursday.
At 0940 on the Thursday I was telephoned by the delivery people to say they would be with me in 15 minutes and they were !
The washing machine was carried into my kitchen by two very friendly young men, the packaging was removed so that I could check it was undamaged and they took it away with them.
I have no complaints at all about the service I received.

Edward Paul´s profile

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Edward Paul
Male, 1948
Maidstone, Kent, United Kingdom