Previously I've always thought of CPC as one of the better firms to order things from - you actually get your stuff next day if you order it before 7pm.
Today though, I find that the bulk of the order I placed yesterday has been sent via Royal Mail. I can forget seeing that then before Tuesday, I shouldn't have bothered.
I realise now that Free delivery and "next day delivery" are not to be taken together, despite first class service in the past. Yes, I should have paid to have a guaranteed next day, but I didn't realise they would be using the Royal bloody Mail. Obviously the stuff sent with UPS arrived earlier, but there's no tracking details for the RM delivery, who knows when it might turn up.
I guess it's things like this that teach you not to be complacent, that companies will drop you in it sooner or later. It's a shame I'll have to be wary of CPC in future, lest they chuck stuff out with RM for a "sometime next week, if we haven't lost it" delivery. Perhaps the problem is that CPC have been too efficient in the past, my expectations were too high. More fool me! It's more of a choker to learn the lesson this way, than be let down from the start...
*EDIT* - Following my original posting the other day, I received a phone call from CPC's warehouse manager, explaining why the package had been sent with Royal Mail, apologising and offering to ensure that future deliveries are sent via UPS. I feel obliged to mention this, generally firms shrug their shoulders once the item is sent, it's out of their hands. Although I was miffed the package didn't get here before the weekend, the fact CPC bothered to follow up my comments is appreciated.
When E-buyer says "Order before 11pm for next day delivery" it means nothing of the sort. Apparently when I ordered at 10.45, I shouldn't have expected my delivery, because "it was close to the cut-off point".
Is the cut-off point 11pm, or is it 10.45?
It seems that my payment wasn't received till, wait for it, 6.39 the next morning, pretty much 8 hours later! Not really what I'd expect from an online business, reliant on electronic transfer of funds. Ebuyer can't even tell me why it took that long. Think about that when you are handing over credit card details, potential customers!
Whose system is the villain of the piece, Ebuyer's or my bank's? Tell me and I can take my complaint further. If it's my bank, fine, I'll kick them into touch, they've had it coming for a while. If it's Ebuyer, maybe it would improve their service to get to the bottom of it.
Chucking blame it back at me because I had the temerity to order a mere 15 minutes before the stated cut-off point isn't really good enough, Ebuyer. It makes me wonder what response I'd get if I had a problem with goods received - I suspect it would all be my fault, Ebuyer don't seem to be the type to put their hands up, admit any responsibility, or be flexible. Bear that in mind when ordering too!
The key to good customer service is to make the customer feel they have been listened to, to STFU when they are having a whinge, be apologetic and most importantly of all, try to rectify the problem or complaint. If Ebuyer realised that, people like me wouldn't bellyache about the day they've wasted waiting for parcels which STILL say are up for delivery on Ebuyer's website. If they can't change delivery details and ETAs, what else are they clue-less about? Keeping my credit card details safe and secure? I'm not overly confident now...
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