Mountonus

Left without a product or refund

Ordered a Brodit holder for my iPhone 4S which to be fair was quick and easy to order.

Anyway I found the product to not work properly as it kept slipping out of place, and my phone becoming loose. I contacted Mountonus with my problem and asked if an exchange for the different version of the holder would be possible.

A couple of days later I received a response email, unfortunately it was completely generic with just a return form, rather than an actual reply as such. Anyway as the form was attached I thought I'd send it back with an explanation included.

After not hearing from Mountonus for nearly 3 weeks I checked with my recorded delivery that it even reached them, it did. I have emailed them asking for an update to what's happening but haven't received a response at all.

So now I've paid around £15 (including the postage sending the product back) and have nothing to show for it.

Gutted.