Because Thomas Cook changed the plane type on the way home from Lanzarote, we didn't get the reserved extra legroom seats that we paid £60 for. We had to pay an extra £30 to get the seats we had already paid for and on return, because I lost my boarding cards, they refused to refund (even though I had a receipt for both payments). They werent helpful at all and refuse to even give you an email address to direct your complaints to. I had to write to them and after 4 months have still not heard back. Appalling customer service
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