I live in the UK, but on a visit to the US I brought a rather expensive keyboard which on return to the UK I inspected the keybaord and found the US keyboard layout was different to the standard UK keyboard layout. D'oh the mistake was my fault I should have checked the keyboard immediately on receipt, as should be done with all mail order goods.
I looked to send the keyboard back from the UK to the US but the cost was too much. Two months went by with the unused keyboard sitting in the box, (with me very much considering putting it on eBay), when found that I was taking a trip back to the states in a couple of weeks.
I wasn't really expecting the Amazon.com to do anything, after all I was well outside the the return time frame of 30 days, but I'd thought I'd ask.
To my sheer delight customer service got back to me saying that they would accept this late return, providing it was unused and new (of course).
I'm delighted with this amazing good natured and helpful customer service, willing to bend the rules for me.
Thanks Amazon.com. BTW Amazon.co.uk rocks to!
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I ordered a new Sony car stereo. They website said it was in stock. Money was debited from my account immediately, which is against the distance selling regulations. 7 days after the order I hadn’t heard anything so I phoned them up and was told that the item was out of stock. I asked to cancel my order on the phone, customer service said it was cancelled and sent me a email to confirm this.
Very long story short, they didn’t refund me my money after 30 days. I phoned and emailed them many times, worst customer service I have ever experienced. In the end I had to contact the credit card company (thank god I paid with my credit card) and had the money refunded through them.
I’m not at all surprised that some of these reviewers have had to take this company to court to get their money back. This is very bad company avoid at all costs, worst I have ever dealt with online.
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