Andrew Gunn´s profile

Reviews (2)

Aria

Great selection, price and customer service

Purchased many PC items from Aria over the years including one at the beginning on this month (03/02/2014). As you'd expect from a company like Aria they have a great selection of products for all you PC needs and these are very well priced. Also most of my orders have been smooth and hassle free with quick delivery

Now i would like to point out that not all of my purchases have went trouble free with 2 of them being dead on arrival though everything looked in perfect condition once unpacked as well as one that had problems within the warranty period. Having then had to RMA these items i found that process to be very smooth with great email updates to show when my returned item had got to them as well as as much information about the RMA process as Possible.

Further to this i then had credit applied to my account for two RMA's and had to call customer services to use it. Upon calling i found the staff on the phone to be very polite and helpful in dealing with me and during the order process i was given all the relevant information i may need to know like any costs outside of my credit i would have to pay with my bank card and and how long delivery would roughly be.

Overall i love Aria because not only have i had 90% of my orders go through hassle free but when i have had problems they got resolved very easily and in some cases quickly which gives me a whole lot of confidence in purchases i make from them

Cash Generator

Wrong item sent and first order randomly refunded

I used the Cashgenerator website to search for a cheap laptop and after much researching several models within my price i purchased one with ease via PayPal. A little while later i got 2 emails, one saying my item had shipped but then a PayPal email saying i had been refunded with a note saying the item was beyond economical repair even though on their site it was never listed as faulty or damaged.

I then decided to find another model of laptop from them and settled on a new one which i purchased with ease again and this time getting it shipped fairly quickly from purchase. After a few days a parcel arrived from them which was a laptop but on closer inspection it was not the one i ordered despite looking the same, It had one letter difference at the beginning of the model number meaning it was of a completely different spec (Intel CPU in the supplied laptop vs AMD in the one i wanted).

Further to it being the wrong model the 2 mouse buttons on the laptop were non-functioning so even if i was happy enough with the different model i would not be able to use it properly without an external mouse which defeats the purpose.

I have contacted the store where i bought it from via the form on the website but as of yet i have not received a response though i have to give them a bit more time to respond before i make judgement on any response.

Andrew Gunn´s profile

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Andrew Gunn
Reviewer
1986
Edinburgh, United Kingdom

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