Unbelievably poor customer service, ordered my BT phone line and broadband after speaking to BT and being assured that if I placed the order someone would contact me within 2 weeks, 2 weeks later no call - a problem with the exchange, given 9th May which was 6 weeks after the order placed but assured that the problem with the exchange would be fixed prior to this, 9th May, no show, promised call 10th May, promised call 11th May no show, promised exchange issue would be fixed by 13th May, computer glitch, 15th May promised that it would be done by 18th May, but that I would be called by 16th May ......guess what! text to say it would be 20th May followed within 10 mins to say it would be 24th May - bank holiday Friday and I live in a tourist area that will be packed not to mention really busy so I'll be wasting yet another day no doubt for them not to show.
I've been told innumerable lies, fobbed off, ignored, and finally one customer service rep plucked up the courage to tell me the truth that they couldn't even guarantee the 24th......pathetic.
IF YOU HAVE ANY CHOICE OF NOT USING THIS COMPANY THEN FIND THE ALTERNATIVE - I WISH I'D GONE WITH EXWAVIA - DEARER BUT AT LEAST THE BROADBAND WOULD BE ACTIVE BY NOW.
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