Roger´s profile

Reviews (3)

Safelincs

Good website - match prices but not Amazon or eBay

I really liked the website as it was very clear and easy to understand which smoke alarms could be connected to each other and which were best for each location.

I did find one alarm substantially cheaper on Amazon (they are all cheaper on eBay but I question their source) but the price couldn't be matched unfortunately so Safelincs only got my trade for one alarm.

I picked economy delivery which took a week which is longer than I expected.

17 September 2013

Reply from Safelincs

Dear Roger
Thank you for your kind comments with regards to our website. This is really appreciated. Thank you also for your feedback with regards to the amazon/ebay pricing. Competition is a good thing and we stand to our price guarantee - but we can only do so as long as the product and the service provided is compared fairly.

Do the products on amazon/ebay have the same warranties, as we offer? Safelincs offers 5 years minimum warranty on all alarms. Also, are the sometimes domestic amazon/ebay sellers able to deliver on the warranty if there is a problem?

Can you ring your amazon/ebay supplier if there is a query or a problem? We offer full support and will resolve any issues for you.

How old are your amazon/ebay supplier's components? Smoke alarms and CO alarms are age-critical and will deteriorate in a warehouse. Our smoke alarms and CO alarms are carefully monitored for their age and you will never receive a product from us that does not have its full service life left.

If you are a business, purchasing through amazon can be costly, as you will usually not receive VAT invoices, which makes your purchases 20% more expensive than from a registered retailer. Of course, there are exceptions, and Safelincs itself is selling fire safety products on amazon (with our standard extended warranties, our full customer support and the VAT invoice).

For the purpose of a price guarantee it is, however, not possible for us to differentiate between the 'good' and the 'bad' amazon/ebay sellers and we therefore decided not to compare ourselves against these two channels.

I hope that we will be able to be of service to you again soon!
Kind Regards

Harry Dewick-Eisele, MD

dv247.com

Couldn't get better customer service

Spoke with Tom on the phone who sorted out some questions I had and made my purchase decision very easy. Delivered very quickly and at the best price I could find by a long way. Very happy with this purchase.

Pediwear Shoe Centre

Great price

Very happy with the Anton slippers from Pediwear who had the best price on the internet by a long way (beating eBay). Pediwear service was OK, would have liked to get a confirmation of my initial order a little quicker (it took nearly 48 hours). Other than that I was provided a tracking number and the slippers arrived in good time. I would use them again.

Roger´s profile

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Roger
Reviewer
United Kingdom

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Careful buyer who likes to do a lot of research before purchase