I placed yet another order with OCUK for a Synology DS413 NAS, first thing I noticed was that ocuk had the best price. Not only was it the cheapest in the UK you also get 3% cashback via Quidco/Topcashback.
So As usual I placed the order around 9:00am and received a dispatch email at 10:50am.
The order arrived the next day nice and early, I was shocked when I saw the box, it must have been twice the size of the NAS Box lol. When I opened the box it was half full of protective bubble wrap, the NAS box was completely protected, in fact I'd say If I chucked the box out the window it wouldn't damage anything inside :P
Overall the service OCUK provide is simply outstanding, I've never ever had an issue with the service, Customer support is again awesome, I've used both the online web note system as well as the forum, queries are answered very quickly.
I ordered a 7970 Lightning Boosted Edition graphics card from OCUK on the 28th of November, Card arrived in excellent condition.
After a week I noticed some screen flicker, I thought it might be driver related so I removed the old ones and tried a different set, I had the same problem, I then opened up MSI Afterburner and noticed the flicker happens when the clock speeds change. This is quite annoying when in the main menu of games such as Blackops 2.
I decided to give it some more time since the issue was intermittent, after 2 weeks my pc started to crash whilst gaming, I'd get a green screen with black lines and black screen and green lines. Again this was intermittent so I didn't want to send it back and find it works when ocuk test the card.
Long story short its now been 2months since I've had the card and the issue's are still there if not worse. Now when gaming I get artifacts/corruption in certain area's of the screen. Again the big issue here is its intermittent. I have up to this point re-installed windows 3 times, tried loads of drivers, only installed the very basic applications. So the issue is 100% with the card so I contacted OCUK again via the forum.
I received a reply saying they will replace the card for me regardless. I was so shocked when I read this.
So far OCUK have provided outstanding Customer Service, based on this experience I have to say in the 7+ years I've been buying PC Components I've Never had this kind of service. So once again a massive thanks to OCUK for sorting this out. I've just sent the card back and i'll update this when the replacement arrives.
Special Thanks to Bailey on the ocuk forums.
I purchased a 7950 TF3 from ocuk a few weeks ago and noticed the temps were rather high (75c with the fan at 65%), I was also getting random driver crashes etc, so I increased the voltage from 1.035 to 1.1 which is a small increase, the temps shot upto 83c and the fans were very loud (85%). So I raised a RMA and set it back.
OCUK received the card and started testing it the same day, now this is just great, the email stated it could take 5-7days. The next day I received a email saying the item is faulty and a refund has been issued (I requested a refund so I could get something else)
So yeah I'm shocked at how quickly my RMA was dealt with, no issue's what so ever, customer service is very friendly, I asked for updates via their forum and each time I received a reply within 30mins.
Now I've ordered a Gigabyte 7970 Ghz edition, hopefully that card will be much better:P
Big thanks to OCUK, especially to Bailey (forum name) for keeping me up to date with the RMA.
I look forward to purchasing more from you.
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