It's not worth cataloging the sequence of errors in trying to get a phone line installed plus broadband. It ranges from getting the installation address wrong to not turning up on the agreed date and then turning up a day late without notice, and annoyed to find no-one at home. I've given up and cancelled everything - hopefully they will get that right and refund my money.
Hired a van through Car Trawler. I had problems at the hire station, not of their making but sent Car Trawler an email telling them of the poor customer service at the hire station. I received an email from Car Trawler going into great detail about how the car wasn't released to me because of this that and the other - nothing at all to do with my experience and obviously just a standard excuse email they send everyone. I don't think they even read my email.
Van rented with Europcar in Hamilton through Argus Car Hire. They do an address check with Experian on collection - check failed (although I checked when I got home and got a rating of excellent); so they checked my wife and that went through no problem. However the assistant needed manager approval and he was on the phone, clearly seeing the problem, but did not rush to help. There were other issues with documents brought for identification purposes. All in all not helpful and seemed more interested in finding problems than completing the deal. Then they started a list of optional extras including admin charges if you have to phone in for help.
Definitely not a good experience and the best I got was that I should take it up with Argus, the company I booked through.
This was my first experience of Bigdug and I was not disappointed. Easy to order from; good communication about order status and delivery. Products exactly as described and very good prices; fantastic range of products. No hesitation in recommending Bigdug. Thanks.
Trade as Mobility Independence or British Mobility Healthcare but whichever it is they have no Customer Service whatever. Ordered a special cushion for my mum, order acknowledged and promised email on despatch. Sadly mum died, contacted British Mobility to cancel, no response - item arrived having been posted 2 days after they were advised of the situation, without notification of despatch. Have contacted them since, no response. I am left with the feeling they are a heartless organisation interested in only one thing - the sale.
New door and surround fitted in July 2011 - very good job but within 4 months brass fittings started to rust. Contacted the company by email, phone and text several times with no response. Not what you expect when you pay a lot of money to have work done. Very disappointing.
I recently bought a wax repair kit from Rutlands and when I received it I felt the description and photos on line did not represent the product fairly - so I wrote a review to Rutlands so that other buyers were clearer about what they were buying. The review was never published. So I looked at lots of reviews for lots of products and surprise surprise all reviews were 5/5. Contacted Rutlands, didn't get an acceptable explanation so now warning other customers - don't trust the reviews, they are screened.
Amazon is a great organisation to deal with. Good prices, good delivery and good customer service. However I have had cause to question their customer review process when a marketplace supplier I was dealing with gave me problems. I checked the reviews, all positive but then noticed the majority were written by the company itself. Raised the issue with Amazon but I have checked and the company is still writing its own reviews - Amazon have not stopped it - so beware supplier reviews on Amazon.
All the help in the world to sign you up, but don't try to cancel a hosting package. I have emailed and telephoned and you get passed from one group to another - round and round in circles. Also, charges tend to sneak up on you - they have your credit card details and unless you stop the in good time, they will take money even if you don't want to renew - you have to remember to tell them well in advance IF YOU CAN GET SOMEONE TO ACKNOWLEDGE YOUR REQUEST.
The website helpline is the worst I have ever come across. I had problems with one of B&Q's stores and contacted the Customer Service helpline. I filled in their forms 3 times detailing the problem but had neither an acknowledgement nor an answer. In the end I gave up and dealt with another company. I won't be back to B&Q their after sales support does not exist.
Good web-site with a good range of spares but delivery is poor. Even if goods are in stock it takes 2 days to ship and then up to 5 days to arrive - their email advising of shipping says to advise them if goods are not receieved after 2 weeks of despatch. If you email to find out what's going on, the auto response says it may take 2 days to get an answer.
Espares need to work on their delivery and response times if they want to be a mail order operation.
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